Terms & Conditions

Welcome to Switch on Health

Studying complementary medicine can be a life-changing and rewarding journey.  Our passionate and experienced staff are here to help you realise your dreams.  Let’s make sure you know what to expect of us.  Any questions – please ask. 

Advanced Diploma Qualifications and Subjects

Our goal is to produce well trained, confident, and competent health professionals.  Our Courses assume no prior knowledge or pre-requisites in this field.  You will require reasonable literacy and numeracy skills, and you are welcome to chat with us for guidance about this if needed.  We are here to help. 

You will require:
  • Internet enabled device to access course content.  Laptop or desktop is recommended.
  • Adequate internet connection (e.g. to watch videos, participate in interactive Zoom sessions).
  • Access to and ability to use basic software (e.g. download and save a Word document, write your answers in it, attach to an email and send to us, etc).
  • AV equipment for practical assessments.  You will be required to demonstrate practical skills such as case-taking and taking someone’s blood pressure.  Depending on the assessment task, this may be recorded in your own time and submitted as a video file, or conducted live via Zoom or similar. 


Your enrolment includes access to Switch on Health Course Content and tutor support.  It does not include textbooks or other equipment such as a stethoscope.  Textbook and equipment requirements may change as our curriculum undergoes continual review and improvement.  Please ask us for a current textbook list if needed. 

Completion of an Advanced Diploma program requires you to complete a certain number of ‘Clinic hours’.  These are undertaken with one or more supervising practitioners approved by Switch on Health, and should be completed concurrently with your third year Subjects.  Any costs associated with completion of these hours is not included in your Course fees.  We build and maintain a network of affiliated practitioners around the country and help in facilitating your Clinic hours experience.  We cannot guarantee that we can source a supervisor when and where you want one.   When you enrol into an Advanced Diploma program with Switch on Health, you accept that completion of Clinic hours is your responsibility. 

Switch on Health will take steps to ensure that your Clinic hours have been completed to required standards prior to graduation.  This may include:
  • Auditing your Clinic Logbooks
  • Requesting copies of case notes
  • Verifying details with your supervisor/s


Our auditing of your Clinic hours activities are free of charge should you complete your Clinic hours training within 12 months of your scheduled Course expiry date.  Any Clinic hours activities submitted after this time may incur a fee from us to complete the audit activity.  You may be required to undertake further Clinic hours training if we believe that you have not met the standard/s required by our accrediting association/s.  We reserve the right to charge an audit fee in any instance where more than one audit is required due to submitted Clinic evidence not meeting required standards.  Any fee charged for auditing of Clinic hours will not be refunded, regardless of the outcome of the audit. 

In line with the standard set by our accrediting association/s, you are required to hold a current First Aid certificate before and during your Clinic hours experience, and as a condition of graduation.  This must be sourced from another provider at your own expense.  

Your enrolment fees include two attempts at each assessment.  Should you require additional attempts, we reserve the right to remove your access to that Subject and for you to re-enrol, or to charge a fee for further submissions.  

Tutor support is included in your course fees.  This is most commonly provided via email, but may also include chat forums, phone calls, Zoom sessions, etc.  Tutor support is provided on the basis that you have made a reasonable attempt at studying the subject matter and require further assistance.  It is subject to reasonable use, and we reserve the right to charge an additional fee for requests for support should your need be considered excessive.  

We provide a recommended sequence in which the Subjects are studied, and some Subjects are considered a pre-requisite to others.  We will not provide support for subject matter if you have not completed pre-requisite Subjects, and we reserve the right not to mark assessments if pre-requisite Subjects have not been completed. 

The Advanced Diploma programs offered by Switch on Health are not ‘nationally recognised’ qualifications under the Australian Qualifications Framework (AQF). They do not lead to issuance of AQF documentation such as a Statement of Attainment. They are however recognised by the Australian Traditional-Medicine Society (ATMS) who are the largest professional association representing natural therapies in Australia. In addition, the Advanced Diploma of Homoeopathic Practice is accredited with the Australian Register of Homoeopaths (ARoH).

Switch on Health is not a Registered Training Organisation (RTO). To read more about how this improves the quality of our qualifications, and produces better outcomes for you as a student and practitioner, please click here.

Enrolment Expiry

We want to see you progress, complete, and graduate in your studies.  We understand that sometimes circumstances can hinder your progress, and we may extend your expiry date at our discretion. 

Your expiry date is the maximum time allowed to complete your studies in the particular Subject or Year in which you have enrolled.  This includes any time needed to resubmit assessments if necessary.  We reserve the right to remove your access to any Subjects should you not complete (pass) them within the specified timeframe.  The maximum timeframe in which to complete is as follows:

  • 6 months for enrolment into a Single Subject.
  • 12 – 18 months (depending on the payment option selected) for enrolment into any Advanced Diploma Year (Year 1, Year 2, or Year 3).
  • Lifetime access for Short Courses.  (These are general interest courses that do not form part of an Advanced Diploma program). 

The maximum time allowed to complete an Advanced Diploma program is 10 years from initial enrolment.  Should this time elapse before you graduate, we reserve the right to require you to re-enrol in previous Subjects and/or complete updated assessments at our discretion to ensure your currency of knowledge and skills for graduation as a health professional.  

You retain lifetime access to any Subjects that you complete (pass) with us.  This includes access when the content is reviewed and updated.  Lifetime access is defined as being as long as the Subject content is still available on our learning platform. 

Course Deferral

A course deferral is a request to put studies ‘on hold’ for a certain amount of time. It only applies to enrolments in an Advanced Diploma Year; not Single Subjects. 

We accommodate deferrals for a period of up to 12 months. During this time, your access to Courses in the Learning Platform will be suspended. A Reinstatement Fee to cover our admin costs will be applied when you wish to re-commence your studies.

In the event that you do not contact us to resume your studies within your 12 month deferral period, we will treat your enrolment as having expired.

Should you wish to defer for longer than 12 months, we will treat this as a Withdrawal from your studies and you are welcome to re-enrol at a later date.

Withdrawal and Refund Policy

A partial refund may be available for Advanced Diploma programs or Subjects should you wish to withdraw (no longer wish to continue your studies with us).  It will be proportionate to the time elapsed since enrolment, so please let us know as soon as possible if you wish to withdraw.  Upon withdrawal, your access will be removed for any Subjects you have not completed. 

For up-front payment refunds:

  • Within 5 days: full refund minus a Refund Administration Fee
  • Within 3 months: 50% refund
  • Within 6 months: 25% refund
  • After 6 months: no refund applies


For payment plan refunds:

  • Within 5 days: full refund minus a Refund Administration Fee
  • After 5 days: no refund applies.  Your payment plan will be cancelled and no further debits will be made.  Please ensure you have advised us of your intent to withdraw at least 3 working days before your next payment is due.  We reserve the right to cancel course access and/or withhold Certificates of Completion should your payments to date not be sufficient to cover the payment plan price of the Subjects you have accessed.  You will retain lifetime access to any Subjects that have been completed and fully paid for. 


Please note that no refund will be paid in the following circumstances:

  • Where you have accessed Course Content for that particular Subject
  • For any purchase of a ‘Short Course’
  • If you are in breach of our Code of Conduct


Code of Conduct

Switch on Health takes pride in being a leader in complementary medicine education.  Complementary medicine is often a journey of self-exploration and healing, and can expose vulnerabilities.  This is as true for you studying as it is for your future clients.  We have a responsibility to you, to our staff, our clients, the public, and the profession as a whole, to uphold professional standards. 

We foster and promote a learning environment that is respectful and inclusive.  We encourage open debate and discussion without judgement or recrimination. 

We expect you, our other clients, and our staff, to conduct themselves in a manner befitting to healthcare professionals.  These expectations are in place to protect you as well as others.  As such, you are expected to adhere to the Code of Conduct established by our foremost professional accrediting association, ATMS. 

In any instance of alleged misconduct, you will be contacted privately and discretely and given the opportunity to remedy.  Should the misconduct be considered more serious in nature, we reserve the right to suspend or cancel your enrolment. 

Examples of misconduct include but are not limited to:

  • Any form of physical or verbal abuse to others, including in social media
  • Harassment, bullying, discrimination, victimisation
  • Plagiarism or other breach in academic integrity
  • Attending a Clinic while under the influence of alcohol or other drugs
  • Any form of disrespect to a supervising practitioner
  • Engaging in any activity that may negatively affect the reputation of Switch on Health, its staff, its clients, and any affiliates such as supervising practitioners and industry suppliers


These expectations regarding conduct are put in place to protect you as well as others.  Should you have any concerns while studying with us, you are encouraged to contact any Switch on Health staff member directly for a confidential discussion. 

Acceptance of These Terms & Conditions

When you purchase access to any Course Content with Switch on Health, you agree that you have read and understand these Terms & Conditions, and that you have had the opportunity to ask questions if needed.

You agree it is your responsibility to keep us properly informed of any changes to your personal and contact information.

You agree to and understand that payment for Course Content does not automatically confer issuance of any certificate, and that this may be contingent upon you satisfactorily completing assessments within the required timeframe.

Thankyou for taking this step towards a happier and healthier future for yourself and others in your life. We are sure you have made the right choice, and we look forward to sharing this journey with you.

Glossary

Advanced Diploma Program/Qualification: A practitioner level qualification that is recognised by an industry body.


Cancellation of enrolment: Removal by Switch on Health of a client from the learning platform, and removal of access to any other privileges that come with enrolment.

Clinic hours: The practical component of an Advanced Diploma program that is required to confer graduation.

Completion: Completion of a Course or Subject refers to having successfully passed all assessments for that Course.

Course: A generic term for learning product that is sold by Switch on Health. Includes Short Course, Subject, and Advanced Diploma or part thereof.

Course content: Any learning materials included in a Course on the learning platform (e.g. written content, embedded videos, downloadable resources, etc).

Deferral: A temporary cessation in Enrolment in which support from the college and access to our Course Content is suspended.  The usual course fees do not apply during this time.    

Enrolment: Purchase of and/or access to any Switch on Health Course up to the expiry date.

Expiry date: The date at which the maximum allowable time has passed for completing a Course.

Learning platform: The learning management system (LMS) that Switch on Health uses in its Course delivery.

Lifetime access: The opportunity to access any Course that has been Completed for so long as Switch on Health has that Course available.

Misconduct: Any form of behaviour that breaches the ATMS Code of Conduct or expectations outlined in these Terms & Conditions.

Payment plan: Payment for enrolment into a Course that is made in scheduled instalments.

Program: A qualification or Course that consists of a number of Subjects.

Refund Administration Fee: A fee that may be deducted from Course fees that are being refunded. Please contact us for details as this fee is subject to change without notice.

Short Course: A Course that is designed for general interest and that does not contribute to an Advanced Diploma qualification.

Subject: A Course that forms part of an Advanced Diploma program.

Suspension of enrolment: Temporary removal by Switch on Health of a client from the learning platform and any other privileges associated with enrolment. Enrolment may be suspended pending the result of any investigation into misconduct. Course fees may continue to be collected from payment plans during this time, and no allowance will be made to an expiry date due to enrolment suspension.

Up-front payment: Payment for enrolment into a Course with no further fees required for that product.

Withdrawal: Notification to Switch on Health by a client that they no longer wish to study a particular Course.

Year: Our Advanced Diploma programs are designed to be completed over a 3 year period. As such, the Subjects in an Advanced Diploma are grouped into three Years. A Year in these Terms & Conditions refers to a number of particular Subjects in an Advanced Diploma that would normally be completed within 12 – 18 months. A Year commences from the enrolment date, and may be completed in more or less than 12 months. It has no bearing on a calendar year.
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